Every feature you need to run deliveries in one system

Dashboard (Overview)

• Indicators for the period: orders, delivered, billed, operation fee, payout, average time and late deliveries.
• Filter by Today, Yesterday, 7 days, This month or a custom period, always opening on Today in the operation's time zone.
• "Couriers now" strip: available, on a delivery run, idle, no position and pending deliveries, highlighted when an order is waiting.
• Clickable cards that open the list already filtered.
• The Overview adds up all regions; with one region selected, it shows only that region.
• For the operations team, a lean version with the live operation and no financial figures.

Order center

• Indicators for open, in progress, delivered and canceled orders, with search by code, customer, phone or address.
• Filters by region, business, courier, status, day and "late only", with automatic refresh.
• New orders from the operations team in three modes: by address (fee from the table), by sector, or recording a delivery already made.
• Row actions: details, dispatch, cancel up to the "out for delivery" stage, reassign the courier (the payout follows) and message the customer on WhatsApp.
• Full cycle: waiting, dispatched, accepted, heading to pickup, picked up, out for delivery and delivered, plus canceled and failed.
• Order payment methods: PIX, cash, card on the card machine, or already paid.

Automatic dispatch

• Exclusive offer: the order goes to one courier at a time, for a set time (60 seconds by default, adjustable).
• If declined or the time runs out, it moves to the next courier; if no one is available, it opens to everyone and never gets stuck.
• Fair rotation: first those who are active and free, then those on a delivery run; within each group, whoever has gone longest without an offer.
• Only approved, active and available couriers from the order's region are included.
• With a shift schedule active at that time, only scheduled couriers receive offers, with the option to open to the region when no scheduled courier is available.
• If the operation prefers, the offer can go to everyone at the same time.
• Notification on the courier's phone with the store name, the delivery fee and the destination.

Live map and online couriers

• A marker for each courier, colored by status (on a delivery run, idle, no position, offline), with name, license plate and automatic clustering for large fleets.
• Business layer with its own marker; layers can be turned on and off.
• All regions together or one at a time; when you pick a region, the map updates in real time.
• In the marker popup: WhatsApp, SMS, email, notice and urgent alert for couriers and businesses.
• List of online couriers with clickable indicators, "last seen" and a contact column.
• GPS required or waived to go online, globally or per courier.

Late delivery alerts

• A delivery accepted and stalled for more than a few minutes triggers an automatic notice to the courier, with resending.
• Time and resend interval configurable per business (25 and 30 minutes by default; zero turns it off).
• Dashboard and list numbers always match, including late orders, which also count orders not yet accepted.

Off-platform deliveries

• The courier records in the app a delivery made outside the platform: for a business or a private customer.
• A delivery for a business is confirmed or rejected by the store in the portal or by the operations team; once confirmed, it enters the wallet like a regular order.
• A private delivery goes only into the courier's history and earnings.
• Safeguards against duplicates and limits on days, amount and quantity.
• Enabled per courier by management.

Messages and Alerts Center

• Announcements with a title and text, in the notification bell or in a window that opens on screen by itself.
• Audience: everyone, couriers only, businesses only or a specific person, with an optional phone notification.
• History of who read it and when.
• From the map or the online list, a simple notice or urgent alert, with quick templates and the send result.
• A credit to a business wallet can trigger an automatic notice to that business.

Complete records

• Regions and operating units with city, State (UF), address and their own color.
• Business records in 4 tabs: details with a map marker, wallet, contract and system parameters.
• Courier records in 7 tabs: personal, documents, contact and address, bank and PIX, vehicles, financial wallet and parameters.
• Document upload: selfie, driver's license (CNH) front and back, MEI registration, proof of address, certificates and vehicle registration (CRLV).
• Courier status: pending, approved, suspended or blocked; a courier suspension takes effect immediately.
• Vehicles: motorcycle, car or bicycle, with one set as primary.
• Sectors (neighborhoods) by state and city, users linked to regions and a customer base for each business.
• Addresses with automatic ZIP code (CEP) lookup and maps with no per-query cost.

Self-registration with approval

• Courier: CPF first (blocks duplicates), details with WhatsApp and email, address with CEP, city of operation and PIX.
• Photos in the courier registration: a selfie from the camera and the driver's license; the draft is saved.
• Business: CNPJ first, address and map marker.
• Both start as pending and only operate after approval by the operations team.
• Business credentials set or generated by management and sent by email, with "forgot password" for the store owner.

Shift schedules with formal confirmation

• Shift schedule per business with time slot (morning, lunch, afternoon, night or open), weekdays, minimum headcount, demand forecast and team.
• Formal confirmation: "I'll work" or "I can't" in the app, or by replying 1 or 2 on WhatsApp.
• Anyone who has not confirmed within 5 minutes of the start is marked absent; the operations team sees a summary of the team's confirmations.
• Automatic confirmation reminders on up to 4 channels (push, WhatsApp, SMS and email), only to those who have not confirmed and without repeats.
• Conflict alert when the courier is already on another schedule at the same time, including shifts that run past midnight.
• On WhatsApp, couriers list the available schedules and join or leave on their own, respecting conflicts and region.
• An active shift schedule directs dispatch only to scheduled couriers.

Users and roles

• Each user has a role and is linked to one or more regions.
• Credentials sent by email, WhatsApp or SMS, depending on the available channel.
• The operations team handles all records except users; permanent deletions only by headquarters.

Delivery fee tables

• Table by radius (straight line) or by road distance, with per-kilometer bands, a minimum amount and an amount per additional kilometer.
• Table by sectors, with a fixed price per neighborhood; the same store can have both an automatic fee and a sector table.
• Price ring map: the actual charging bands drawn on the map from the store, with notes on how the price is composed.
• Final price simulation already including the contract fee of the selected store.
• Count of how many businesses use each table, with a warning when deactivating.

Contract and pricing

• Delivery price = table band or sector + the operation fee set in the store's contract (fixed or percentage).
• The business sees and pays the total; the courier receives the payout, without the operation fee.
• Contract per store with the courier amount, integration costs, free-form fields and notes.
• The charge happens on delivery, not when the order is created.

Business wallet

• Balance, credits, debits and a statement showing the balance after each entry.
• PIX top-up: the store owner enters the amount and receives the copy-and-paste code with a QR Code; management confirms receipt and the balance is credited.
• Automatic debit for each completed delivery, already including the contract fee.
• "Require balance to open orders": blocks new orders when the available balance does not cover them, already deducting open orders.
• Manual credit with an optional notice to the store, retroactive import of trips, and a wallet that can stay with management only, when the operation prefers.

Courier wallet and payouts

• Each completed delivery automatically credits the payout, including those entered by the store owner in "Record Delivery".
• Settlement by selection: management checks the deliveries it is paying, sees the total instantly and confirms; the payment stays linked to those deliveries.
• Payout history by order date or payment date, with the open balance always matching the list.
• Reversal delivery by delivery, with a required note, and marking of advance payments.
• In the app, couriers follow their balance receivable.

Operation finance

• Billing by period and by business: trips, amount and current balance.
• Payouts due per courier, with settlement, history and reversal.
• Payout report in PDF and Excel grouped by region, with subtotals and a grand total.
• Wallets consolidated by business, and pending and confirmed PIX top-ups.
• Period filter that opens on Today and follows the region selected at the top.

Administrative Finance

• Accounts payable and receivable with installments, recurrence, partial or full settlement with late fees, interest and discounts, reversal and cancellation.
• Classification by invoice, group or contract, cost center and chart of accounts.
• Chart of accounts and cost centers in a tree, with a ready-made default model and one cost center per region.
• 23 reports in PDF and Excel, including a management income statement (DRE), actual and projected cash flow, budget vs. actual, payables and receivables position, delinquency and results by region and cost center.

Module for platform administration (headquarters role).

Deliveries Dashboard

• Indicators by status, billing, operation fee, courier payouts, average ticket and average time.
• Daily curve, funnel by stage, heat map by hour and weekday, destinations on the map and payment methods.
• Courier and business rankings, breakdown by city and value composition (what generated the fee and what generated the payout).
• Periods of 7, 30 or 90 days, current month or custom.

Report center

• Reports organized in cards, with no digging through menus.
• Wallet balances, activity by business and statement of entries.
• Billing by period, courier payouts and wallet top-ups.
• Deliveries (orders), online couriers and live map.

Business Portal

• My Orders with indicators, search, and list or card view.
• New order by address: the customer's WhatsApp number brings up previous addresses, with automatic CEP lookup, a map marker and a fee estimate from the table.
• New order by sector and Record Delivery (one or more deliveries already made, debited from the wallet).
• Cancellation up to pickup, with a required reason and an immediate notice to the courier.
• Customers with history, wallet, delivery reports, announcements and WhatsApp chat.

Business App

• Android app with Orders, New, Wallet, Customers, Reports and Profile tabs.
• New order by address with CEP, map, extra pickup stop and payment status.
• PIX top-up with a copyable code and a share option.
• Off-platform deliveries to confirm, announcement bell and mandatory updates.

Point of Sale (POS)

• Menu with categories, products and services with photos, required or optional add-ons and price lists.
• Full-screen Record Order: dine-in, pickup or delivery; source counter, phone or WhatsApp; table, payment, discounts and surcharges.
• Sale status: open, preparing, ready, out for delivery, completed or canceled.
• 24 reports in PDF and Excel, such as sales by day, ABC curve, estimated margin, service times and top-buying customers.
• Records can be replicated from one store to others, with a preview first (done by platform administration, headquarters role).

Enabled per business, in the web Portal. The POS records the store's sales; delivery orders are still opened in the portal.

Delivery runs and deliveries

• Go online or offline with confirmation.
• Full-screen new delivery run alert with store name, pickup and destination, a repeating sound, vibration and Accept and Decline buttons.
• Notifications with the app closed on Android; in the browser version, with notification permission.
• Available requests and deliveries in progress, with a step-by-step guide to the completion screen showing the amount.
• Extra pickup stop, payment collection on delivery with change, and failure recording, such as customer not present.
• Customer's WhatsApp and directions in Google Maps with stop, pickup and drop-off.

Earnings, schedules and profile

• Earnings for today, the week and the month, a custom period and balance receivable.
• The day's shift schedules with "I'll work" or "I can't".
• Recording of off-platform deliveries, when enabled, and a list of those submitted.
• My Profile with status (approved, under review, suspended or blocked) and vehicle.
• A stable app even with a weak signal, always on the latest version.
• Version installable from the browser, with an installation guide for iPhone.

WhatsApp, SMS and email

• WhatsApp connections by QR Code, linked by region, and the official WhatsApp API (Meta) with message template management.
• Unified conversation inbox and a WhatsApp-style chat opened from the lists of customers, orders, stores, couriers and users, with attachments and audio.
• A single conversation history, including what was typed on the phone, and unread message alerts.
• One-off SMS and email with a branded template and an open indicator, with history per contact.

AI assistant

• In the dashboard: answers with real operation data, such as the day's summary, who is online, orders, customers, payouts due and rankings.
• Teaches how to use the system, opens the right screen and sends WhatsApp, SMS and email, always asking for confirmation.
• On WhatsApp: recognizes couriers and store owners by their number and replies with a numbered menu.
• For couriers: today's schedules and confirmation, joining and leaving schedules, earnings, today's deliveries and registration status.
• For store owners: delivery fee table, price calculation for a delivery, contract, wallet balance and today's orders.
• Understands images, audio and video, and hands the conversation over to the human operations team when the person asks.
• Scheduled tasks, such as the shift reminder for couriers.

Logs and settings

• Access logs for all roles, with channel, IP and result, filters and CSV export.
• Settings for GPS to go online, exclusive offer time and the PIX key for top-ups.

Backup and restore

• On-demand backup with live progress.
• Automatic daily backup sent by email.
• Protected restore: makes a safety copy first and asks you to confirm the impact.

Sales

• Website form contacts become leads in the dashboard, with an unread indicator.
• Website visits by city and time.